Heather Keathley has a background in systems and industrial engineering and received her BS in Systems Engineering from the University of Arkansas at Little Rock and MS in Industrial and Systems Engineering from Virginia Tech. She recently completed a dual doctoral degree with Grado Department of Industrial and Systems Engineering at Virginia Tech and the Department of Economics, Management, and Leadership at the Royal Military Academy in Belgium in 2016. Her research is in Management Systems Engineering with a focus on organizational change and transformation. This includes investigating the implementation and function of management systems, such as organizational performance measurement systems, with a particular interest in how these systems function in critical environments such as in the healthcare and defence sectors. She is an active member of the Institute for Industrial and Systems Engineering and the Society for Engineering and Management Systems as well as the American Society for Engineering Management.